FAQs

Frequently Asked Questions about the iSchool TT Online School Management System

 

Have a question on the iSchool TT network? You will probably find the answer here. If not, just contact us, and we'll get back to you with an answer.

 

FAQs

  What is the iSchool Student Information System (SIS)?
The iSchool TT Student Information System (SIS) is a full-featured, integrated web-based school administration system designed for primary and secondary schools in Trinidad and Tobago to automate all tasks associated with school administration, management and record-keeping. iSchool TT brings professional grade student admission, attendance, examinations, behaviour and performance tracking to every school.
The iSchool TT network also features many online resources for teachers, parents, students, partners, stakeholders and the wider school community to more effectively collaborate in the provision of quality education in Trinidad & Tobago and the english speaking Caribbean.
  Can I see the system and how it works?
Yes. We have set up a completely functional Online Demo of the system at a ficticious iSchool Demo Secondary School which you may log into and see first-hand how the system works and what it can do for your school.
  How can you offer the System Free of charge?
The iSchool TT Student Information System is funded in part by online advertiing, making it affordable by any school, regardless of budget.
  How do we get our school information into the System?
Getting your school data into the iSchool TT system is easy with the School Set-Up Progress pages. We provide easy excel template downloads allowing you to capture and to organise all your school data quickly, then upload it to the system for processing. The School Set-Up Progress page takes you through the steps required to set up your new school on the system, and can be completed in less than an hour!
  How is the iSchool SIS different from other systems on the market?
The iSchool Student Information System is specifically developed for primary and secondary schools in Trinidad and Tobago. It has been designed and developed over 7 years of research and testing to create a powerful, free, easy-to-use system to suit the future needs of the most demanding school administrators.
The iSchool SIS is also absolutely free, bringing professional information management into the reach of every primary and secondary school.
  What kind of support do you provide?
We provide technical support, bulk data entry for new schools, and regular maintenance and upgrades to assist you with any problems you may face in using iSchool TT. Online help is always available, and support from the developers is provided throughout the week through our Support Request pages online, by phone and live chat anytime during weekdays.
  What software or hardware do I need to run iSchool TT in my school?
You don't need any software or hardware to run iSchool TT. All you need is a Web browser that can support HTML5 such as Google Chrome, Mozilla Firefox and Internet Explorer (IE 9 and above). All Teachers, Parents and Students with a computer and internet access can then access the system from anywhere, and at any time.
  Are there any hidden fees to the system?
The standard iSchool Student Information System is absolutely free, making powerful online school administration affordable for any school, regardles of size.
  How do new users gain access to the school database?
School staff, parents and students can gain access to your school system through sign-up forms your school's log in pages. Staff and Parent registrations received online are automatically checked for validity, then sent to the school principal by email for final approval. Student registrations are sent to an authorized parent for approval.
Once approval is granted, the new user's initial login credentials are automatically generated and sent by email to the user. The user registration and authentication system is completely automated.
  Is my information safe to be transmitted via the web?
Yes. As an internet-based solution, we use defence level security and privacy protocols. All information is securely transmitted via the latest encryption and decryption technologies. Your information are safe and secure at all times.
  Is student information kept over the years?
Yes and it is easily accessible. You can see the history of a student from the moment they enter the school up till they graduate, and student reports and transcripts are always available to parents and students long after they leave the school.
  What are the ParentVUE and StudentVUE Portals?
The TeacherVUE, (Virtual User Environment) ParentVUE and StudentVUE Portals enable teachers, staff, parents and students secure online access to school and student records at any time and from home, the office or anywhere in the world.
  What if I forget my password?
There is a forgot password link on your school's log in pages for staff, parents and students to recover their password.
  Where can I log into my school system from?
Your school administration system is accessible from anywere in the world with a connection to the internet by navigating to http://ischooltt.com.
Each school on the iSchool TT network is also provided with a unique web address like http://YourSchool.ischooltt.com. This is your school's home page on the web, and includes links for your staff members, teachers, parents and students to log into the school management information system.
  As a teacher, parent or teacher, is my information private?
All your sensitive user information is private. Users have access to their own personal information, but not to sensitive or private information on any other user.
The system provides and manages multiple access levels for teachers and staff, restricting access to sensitive school information on a need-to-know basis based on each user's role.
  Can I cancel at any time?
Absolutely. Cancel the service at any time. We even provide data portability services to assist migrate your historical data to another system at any time.
  Do you provide any training services to school staff?
We have built an interface that is intuitive and easy to understand from the start. There are training videos in the help and support sections of the site explaining the use of various forms and screens. If you require further training, we can provide inhouse training to your users for an additional cost.
  How does iSchool TT ensure our school's data is safe and secure?
The iSchool servers are protected by industry standard SSL security ensuring all information transmitted is encrypted. We also maintain a Disaster Recovery (DR) facility and secure load balancers at our data centres to ensure that if anything does go wrong, we can easily recover your data. We guarantee 99.9% uptime for our services.
  What happens to my school data if we cancel the service?
School data stored on the ischool system belongs to the school, and the school principal has final authority over all school data on the system. Should you decide to cancel the iSchool service at any time, schools may download or have their data emailed to the School Principal, and optionally have it erased from the iSchool TT servers.
We also provide data portability services to help migrate your historical data to another system.

Services

Student Information System

Education management information systems specifically developed for schools in Trinidad & Tobago and the english-speaking Caribbean.

Responsive School Websites

Development and hosting of responsive school websites and SIS portals with custom applications and resources to build vibrant school communities.

Student ID Cards & Badges

Student Photo ID cards and badges for secure access to school compound and resources. Durable plastic photo ID cards, custom designs and easy ordering.

Report Books & Publications

Design and on-demand printing of student report books, information booklets, school stationery and publications. Professional design and speedy delivery.

School Listings

Online directory of all primary and secondary schoools in Trinidad and Tobago complete with maps, address and phone numbers searchable by name, type and more.

Teacher Comments

Online database of insightful teacher comments grouped by topic to find the perfect comment for any student. Edit, copy and paste into your student reports.

Gallery

Blog

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